Please note that we are allowed to sell parts through our Authorized Retailers only. Please note we do not sell directly from the Manufacture in Plan-les-Ouates, Geneve nor directly from our Subsidiaries.
Please click on the link below to find the Authorized Retailer nearest you. They will gladly assist with getting you the correct part you need to continue enjoying your Frédérique Constant timepiece. Please check the following link for an authorized Retailer near you. You will find contact details for the Retailer.
At Frédérique Constant we value a continued relationship with you, our customer. You may always contact us if any comments or questions. Your watch is guaranteed for a period of two years. Beyond, we also gladly service your watch for a minimal fee.
We suggest first to contact an Authorized Retailer near you and discuss with them directly. Please check the following link. Mostly, our Authorized Retailers have close contact with a Frédérique Constant Service Center. If you cannot arrange repair with an Authorized Retailer near you, we advise you to contact the Frédérique Constant Service Center in your country. You find addresses via this link. Lastly, you may contact Frédérique Constant Service in Geneva.
USA and Caribbean repairs must be sent to Stoll & Co and Canadian repairs must be sent to Time Central (details below).
USA and Caribbean Repairs
Stoll & Co., Inc. is the authorized service center for Frederique-Constant time pieces in North America. Please send your watch to their service facility:
Stoll & Co., Inc. 1801 South Metro Parkway Dayton, Ohio 45459 tel 937.434.7800 fax 937.434.8463 800.786.5526
Stoll & Co will evaluate and contact you with an estimate to repair. Should the watch fall within the warranty period, supporting documents must be included. Please send a copy of the warranty which should have a date of purchase and store stamp with name and address. You may also contact the Stoll & Co service center with any additional questions 800-786-5526.
Please include your name, return shipping address, daytime telephone number, and an insured value for our records. Please also state the problem you are experiencing with the time piece. Please do not send original boxes or papers, as we cannot insure their return. We receive all carriers every, and return typically UPS three day select (unless a high value item) back to the customer.
Canadian Repairs
Time Central is the authorized service center for Frederique-Constant time pieces in Canada. Please send your watch to their service facility:
Time Central Attn: Leslie c/o Repair Department 240 Riviera Drive, Unit 1 Markham, Ontario L3R-5M1 T: 416.633.2050 Ex. 29 F: 905-948-8354 E: lieslieg@timecentral.com
All repairs in Canada are to be sent to Time Central's watch service facility. Your timepiece will be evaluated and a member of staff will contact you with an estimate for repair. Should the watch fall within the warranty period, ensure that all supporting documents are included in your package. A copy of the warranty, inclusive of a date of purchase and a store stamp with address and contact information are necessary for any repairs to be completed.
If you would like to request an estimate on a Non-Warranty repair, please state this on your job bag and a repair agent will contact you with an estimate before proceeding. You may also contact the service center with any additional questions or concerns at 905.475.2050.
Please include your name, return shipping address, daytime telephone number and all details pertaining to the reason for repair in addition to a Job Number/Reference Number when shipping your timepiece.
GermanyRepairs
Please find below the German service centers addresses:
Frederique Constant Deutschland GmbH Service Center Jägerhofstr. 31 40479 Düsseldorf Tel. 0049-211-9559 5556
We are often asked to check if a Frédérique Constant watch is genuine. Today over 2,500 official Frederique Constant retailers attest the genuineness of every Frederique Constant watch and provide expert and dependable after-sales servicing, thanks to their expertise and professional skills, and to specially adapted equipment.
Frederique Constant SA disclaims any relationship to, or responsibility for, any timepiece or other item bearing the Frederique Constant name, brand, logotype or symbol offered for sale by anyone not being an official Frederique Constant retailer.
Purchasing such an item from an unauthorized party is therefore at the buyer's sole risk, particularly in the case of counterfeit or substandard products and in case of products purchased on the Internet. No explicit or implicit warranty or servicing or any other obligation shall ensue for Frederique Constant or for any of its authorized representatives for products sold by unauthorized parties and not accompanied by a duly stamped Frederique Constant international warranty certificate.
For the above reasons and in your own interest, you are invited to acquire only genuine Frederique Constant timepieces available exclusively from a legitimate Frederique Constant official retailer.
If your watch has a proper Serial Number, it typically is genuine. Another way to check is to register your watch via Warranty Activation.
To locate the Serial or Limited Edition Number on your watch, please see the picture attached below.
Best to check the Retailer Locator for a Retailer near you and discuss with them directly. Please check the following link. Mostly, our Authorized Retailers have close contact with a Frederique Constant Service Center. If you cannot arrange repair with an Authorized Retailer near you, we advise you to contact the Frederique Constant Service Center in your country. You find addresses via this link. Lastly, you may contact Frederique Constant Service in Geneva.
USA and Caribbean repairs must be sent to Stoll & Co and Canadian repairs must be sent to Time Central (details below).
USA and Caribbean Repairs
Stoll & Co., Inc. is the authorized service center for Frederique-Constant time pieces in North America. Please send your watch to their service facility:
Stoll & Co., Inc. 1801 South Metro Parkway Dayton, Ohio 45459 tel 937.434.7800 fax 937.434.8463 800.786.5526
Stoll & Co will evaluate and contact you with an estimate to repair. Should the watch fall within the warranty period, supporting documents must be included. Please send a copy of the warranty which should have a date of purchase and store stamp with name and address. You may also contact the Stoll & Co service center with any additional questions 800-786-5526.
Please include your name, return shipping address, daytime telephone number, and an insured value for our records. Please also state the problem you are experiencing with the time piece. Please do not send original boxes or papers, as we cannot insure their return. We receive all carriers every, and return typically UPS three day select (unless a high value item) back to the customer.
Canadian Repairs
Time Central is the authorized service center for Frederique-Constant time pieces in Canada. Please send your watch to their service facility:
Time Central Attn: Leslie c/o Repair Department 240 Riviera Drive, Unit 1 Markham, Ontario L3R-5M1 T: 416.633.2050 Ex. 29 F: 905-948-8354 E: lieslieg@timecentral.com
All repairs in Canada are to be sent to Time Central's watch service facility. Your timepiece will be evaluated and a member of staff will contact you with an estimate for repair. Should the watch fall within the warranty period, ensure that all supporting documents are included in your package. A copy of the warranty, inclusive of a date of purchase and a store stamp with address and contact information are necessary for any repairs to be completed.
If you would like to request an estimate on a Non-Warranty repair, please state this on your job bag and a repair agent will contact you with an estimate before proceeding. You may also contact the service center with any additional questions or concerns at 905.475.2050.
Please include your name, return shipping address, daytime telephone number and all details pertaining to the reason for repair in addition to a Job Number/ Reference Number when shipping your timepiece.
A Frédérique Constant watch is guaranteed for a period of two years starting on the purchase date, covering all manufacturing defects during regular use as stated in following terms: Frédérique Constant S.A. will replace free of charge any defective component due to a manufacturing error, duly noted by our technical services. Your watch is under warranty for a period of two years from the date on the Warranty Certificate, signed and stamped by an authorized Frédérique Constant Retailer.
The Frédérique Constant International Warranty covers a Frédérique Constant wristwatch purchased anywhere in the world from an authorized Frédérique Constant Retailer and will be honored by every authorized Frédérique Constant Retailer.
This warranty is valid only for wristwatches accompanied by the guarantee certificate duly signed, dated and stamped by the authorized Frédérique Constant Retailer. Both the reference and the individual registration numbers of the Frédérique Constant watch must be written on the certificate.
Any servicing or repair work to your Frédérique Constant watch must be carried out by a Frédérique Constant approved service and repair center only or the International Warranty is no longer valid.
The International Warranty does not cover theft, loss or acts of God, or the consequences of natural disasters, damage resulting from accidents (shocks, knocks, dents, crushing, etc.), alteration or opening by other than the authorized Frédérique Constant Retailer, damage resulting from mistreatment or improper use, damage resulting from any tampering with the watch by any party whatsoever than a service center duly authorized by the Frédérique Constant, as well as the consequences of normal wear and ageing of the watch.
We ask you to register your watch within 60 days of purchase via this link. Even after 60 days, please proceed to register.
That all depends on what needs to be repaired and replaced. Best to contact your Authorized Dealer or Service Center. They will examine your watch and establish a quotation. Only after your approval, repair will proceed and you will be charged the approved amount on the quotation. Please click here to locate an Authorized Dealer or Service Center near you.
Please note that we are allowed to sell parts through our Authorized Retailers only. Please note we do not sell directly from the Manufacture in Plan-les-Ouates, Geneve nor directly from our Subsidiaries.
Please click on the link below to find the Authorized Retailer nearest you. They will gladly assist with getting you the correct part you need to continue enjoying your Frédérique Constant timepiece. Please check the following link for an authorized Retailer near you. You will find contact details for the Retailer.
At Frédérique Constant we value a continued relationship with you, our customer. You may always contact us if any comments or questions. Your watch is guaranteed for a period of two years. Beyond, we also gladly service your watch for a minimal fee.
We suggest first to contact an Authorized Retailer near you and discuss with them directly. Please check the following link. Mostly, our Authorized Retailers have close contact with a Frédérique Constant Service Center. If you cannot arrange repair with an Authorized Retailer near you, we advise you to contact the Frédérique Constant Service Center in your country. You find addresses via this link. Lastly, you may contact Frédérique Constant Service in Geneva.
USA and Caribbean repairs must be sent to Stoll & Co and Canadian repairs must be sent to Time Central (details below).
USA and Caribbean Repairs
Stoll & Co., Inc. is the authorized service center for Frederique-Constant time pieces in North America. Please send your watch to their service facility:
Stoll & Co., Inc. 1801 South Metro Parkway Dayton, Ohio 45459 tel 937.434.7800 fax 937.434.8463 800.786.5526
Stoll & Co will evaluate and contact you with an estimate to repair. Should the watch fall within the warranty period, supporting documents must be included. Please send a copy of the warranty which should have a date of purchase and store stamp with name and address. You may also contact the Stoll & Co service center with any additional questions 800-786-5526.
Please include your name, return shipping address, daytime telephone number, and an insured value for our records. Please also state the problem you are experiencing with the time piece. Please do not send original boxes or papers, as we cannot insure their return. We receive all carriers every, and return typically UPS three day select (unless a high value item) back to the customer.
Canadian Repairs
Time Central is the authorized service center for Frederique-Constant time pieces in Canada. Please send your watch to their service facility:
Time Central Attn: Leslie c/o Repair Department 240 Riviera Drive, Unit 1 Markham, Ontario L3R-5M1 T: 416.633.2050 Ex. 29 F: 905-948-8354 E: lieslieg@timecentral.com
All repairs in Canada are to be sent to Time Central's watch service facility. Your timepiece will be evaluated and a member of staff will contact you with an estimate for repair. Should the watch fall within the warranty period, ensure that all supporting documents are included in your package. A copy of the warranty, inclusive of a date of purchase and a store stamp with address and contact information are necessary for any repairs to be completed.
If you would like to request an estimate on a Non-Warranty repair, please state this on your job bag and a repair agent will contact you with an estimate before proceeding. You may also contact the service center with any additional questions or concerns at 905.475.2050.
Please include your name, return shipping address, daytime telephone number and all details pertaining to the reason for repair in addition to a Job Number/Reference Number when shipping your timepiece.
GermanyRepairs
Please find below the German service centers addresses:
Frederique Constant Deutschland GmbH Service Center Jägerhofstr. 31 40479 Düsseldorf Tel. 0049-211-9559 5556
We are often asked to check if a Frédérique Constant watch is genuine. Today over 2,500 official Frederique Constant retailers attest the genuineness of every Frederique Constant watch and provide expert and dependable after-sales servicing, thanks to their expertise and professional skills, and to specially adapted equipment.
Frederique Constant SA disclaims any relationship to, or responsibility for, any timepiece or other item bearing the Frederique Constant name, brand, logotype or symbol offered for sale by anyone not being an official Frederique Constant retailer.
Purchasing such an item from an unauthorized party is therefore at the buyer's sole risk, particularly in the case of counterfeit or substandard products and in case of products purchased on the Internet. No explicit or implicit warranty or servicing or any other obligation shall ensue for Frederique Constant or for any of its authorized representatives for products sold by unauthorized parties and not accompanied by a duly stamped Frederique Constant international warranty certificate.
For the above reasons and in your own interest, you are invited to acquire only genuine Frederique Constant timepieces available exclusively from a legitimate Frederique Constant official retailer.
If your watch has a proper Serial Number, it typically is genuine. Another way to check is to register your watch via Warranty Activation.
To locate the Serial or Limited Edition Number on your watch, please see the picture attached below.
Best to check the Retailer Locator for a Retailer near you and discuss with them directly. Please check the following link. Mostly, our Authorized Retailers have close contact with a Frederique Constant Service Center. If you cannot arrange repair with an Authorized Retailer near you, we advise you to contact the Frederique Constant Service Center in your country. You find addresses via this link. Lastly, you may contact Frederique Constant Service in Geneva.
USA and Caribbean repairs must be sent to Stoll & Co and Canadian repairs must be sent to Time Central (details below).
USA and Caribbean Repairs
Stoll & Co., Inc. is the authorized service center for Frederique-Constant time pieces in North America. Please send your watch to their service facility:
Stoll & Co., Inc. 1801 South Metro Parkway Dayton, Ohio 45459 tel 937.434.7800 fax 937.434.8463 800.786.5526
Stoll & Co will evaluate and contact you with an estimate to repair. Should the watch fall within the warranty period, supporting documents must be included. Please send a copy of the warranty which should have a date of purchase and store stamp with name and address. You may also contact the Stoll & Co service center with any additional questions 800-786-5526.
Please include your name, return shipping address, daytime telephone number, and an insured value for our records. Please also state the problem you are experiencing with the time piece. Please do not send original boxes or papers, as we cannot insure their return. We receive all carriers every, and return typically UPS three day select (unless a high value item) back to the customer.
Canadian Repairs
Time Central is the authorized service center for Frederique-Constant time pieces in Canada. Please send your watch to their service facility:
Time Central Attn: Leslie c/o Repair Department 240 Riviera Drive, Unit 1 Markham, Ontario L3R-5M1 T: 416.633.2050 Ex. 29 F: 905-948-8354 E: lieslieg@timecentral.com
All repairs in Canada are to be sent to Time Central's watch service facility. Your timepiece will be evaluated and a member of staff will contact you with an estimate for repair. Should the watch fall within the warranty period, ensure that all supporting documents are included in your package. A copy of the warranty, inclusive of a date of purchase and a store stamp with address and contact information are necessary for any repairs to be completed.
If you would like to request an estimate on a Non-Warranty repair, please state this on your job bag and a repair agent will contact you with an estimate before proceeding. You may also contact the service center with any additional questions or concerns at 905.475.2050.
Please include your name, return shipping address, daytime telephone number and all details pertaining to the reason for repair in addition to a Job Number/ Reference Number when shipping your timepiece.
A Frédérique Constant watch is guaranteed for a period of two years starting on the purchase date, covering all manufacturing defects during regular use as stated in following terms: Frédérique Constant S.A. will replace free of charge any defective component due to a manufacturing error, duly noted by our technical services. Your watch is under warranty for a period of two years from the date on the Warranty Certificate, signed and stamped by an authorized Frédérique Constant Retailer.
The Frédérique Constant International Warranty covers a Frédérique Constant wristwatch purchased anywhere in the world from an authorized Frédérique Constant Retailer and will be honored by every authorized Frédérique Constant Retailer.
This warranty is valid only for wristwatches accompanied by the guarantee certificate duly signed, dated and stamped by the authorized Frédérique Constant Retailer. Both the reference and the individual registration numbers of the Frédérique Constant watch must be written on the certificate.
Any servicing or repair work to your Frédérique Constant watch must be carried out by a Frédérique Constant approved service and repair center only or the International Warranty is no longer valid.
The International Warranty does not cover theft, loss or acts of God, or the consequences of natural disasters, damage resulting from accidents (shocks, knocks, dents, crushing, etc.), alteration or opening by other than the authorized Frédérique Constant Retailer, damage resulting from mistreatment or improper use, damage resulting from any tampering with the watch by any party whatsoever than a service center duly authorized by the Frédérique Constant, as well as the consequences of normal wear and ageing of the watch.
We ask you to register your watch within 60 days of purchase via this link. Even after 60 days, please proceed to register.
That all depends on what needs to be repaired and replaced. Best to contact your Authorized Dealer or Service Center. They will examine your watch and establish a quotation. Only after your approval, repair will proceed and you will be charged the approved amount on the quotation. Please click here to locate an Authorized Dealer or Service Center near you.
